ITIL v3 官方核心書籍六本書之一： The Official Introduction to the ITIL Service Lifecycle
Author: Office of Government Commerce
Publisher: The Stationery Office
Keywords: introduction, official, book, service, itil, lifecycle
Number of Pages: 238
Published: 2007-01-08
List price: $55.00
ISBN-10: 0113310617
ISBN-13: 9780113310616
This publication is your gateway to ITIL. It explains the basic concept of IT Service Management and the place of ITIL, introducing the new lifecycle model, which puts into context all the familiar ITIL processes from the earlier books. This title introduces ITSM and ITIL, explains why the service lifecycle approach is best practice in today’s ITSM, and makes a persuasive case for change. After showing high level process models, it takes the reader through the main principles that govern the new version: lifecycle stages, governance and decision making, then the principles behind design and deployment, and operation and optimisation.
The Official Introduction to the ITIL Service Lifecycle 點擊下載：http://www.itcert.org/thread-3759-1-1.html